Sales and Operations Executive

- Convert to Sales, leads received from inbound and outbound activity at Pitstoparabia com, while maintaining highest levels of customer satisfaction, ethical standards and stipulated margins. - Proactively contacting the prospects from Save Cart, Facebook, Web Chat, Pending Orders, Historical orders, WhatsApp leads and inbound calls and any and all other leads. - Providing advice on tyre selection to the customers allowing them to make an educated decision - Document prospects and leads and follow up till sale is closed.. Customer Service Focus: - Exceed customer requirements by communicating timely, clearly and efficiently and owning prospect from initiation to closure End to End. - Complying with the customers’ requests where required and working with them to ensure full customer satisfaction evidenced by generating a minimum of 20, 5-star google reviews per month. - Maintain quality service by following Ethics and PSA’s standards and maintain knowledge by attending trainings and reviewing publications. - Assist Customers with the basic information on warranty claims and escalate qualified cases to OPS. Problem Solving: - Assisting customers who ordered the wrong tire size etc. assist them to buy the most suitable option. Apply Here: https://gulfcareerhunt.com/sales-and-operations.../