IT Help Desk

- Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by users - Walk the users through the problem-solving process - Responsible for install Different operating system - Responsible for replace and Check for Hard ware peace’s - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update User status and information - Identify and suggest possible improvements on procedures If you are interested send your CV to: [email protected]