Assistant Operations Manager

Responsibilities: • Manage day to day contact center & BPO operations. • Hiring, training, coaching, and leading teams as they provide support for customers. • Plan staffing based on call volume trends. Makes corrections if needed. • Transition new projects. • Handle multiple projects in fast paced environment. • Build review decks & lead meetings with internal or external stakeholders. • Build strong relationship with internal & external stakeholders. • Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive. • Build strong team culture. Keep team members motivated. • Lead meetings with team members to discuss team performance and work plans for upcoming months. • Monitoring employee performance to ensure that they are meeting goals and upholding company standards. • Conduct performance reviews for the teams. • Taking on other tasks or projects to support employees, other managers, and BPO operations. Skills Requirements: • Bilingual (Arabic & English) • Graduate from any stream. • Strong spoken & written communication skills. • Decisiveness and attention to detail. • Proficiency with the necessary technology, including computers, software applications, phone systems, etc. • Minimum 2 – 3 years of working experience in similar roles.

• Training include • Bouns