Application Support Deputy Manager

- Analysis and identification of customer needs, objectives, and business requirements. - Work effectively with other support teams and help the Desk team to resolve End Users issues regarding fast response, reliability, and availability. - Create & support Workflows in all modules of Dynamics 365. - Responsible for configuring and customizing the Microsoft Dynamics application to achieve the business requirements. - Coordinating & testing Integration with other applications. - Understand and implement required security to confirm to the business approved access & authority matrix. - Provide field support by answering questions or handling user support requests/escalations. - Participating in business testing for the new released features. - Monitoring the corporate applications to ensure service availability 24/7. - Recording and tracking incidents, complaints, or requests. - Customize required reports and forms for different business functions. - Any additional tasks requested in the range of Position. - Ability to manage code migration, document configuration changes, and monitor performance. - System analysis and design (Must). - ERP Dynamics AX (Must). - SQL Server development (plus). - SQL Reporting SSRS (plus). - SQL BI (Plus). - SharePoint Administration (Plus). - Microsoft AX courses and certificates. - Written and verbal communication skills. - Ability to diagnose & address application issues. - Working knowledge of SQL Databases. If you are interested please send an updated CV to: [email protected]