Administrative Coordinator

We're Billionaire Cookies, Dubai’s first rotating cookie concept with brand new flavours dropping every single week available for a limited time only. We define Billionaire Cookies as "hand-crafted cookie dough so rich in flavour it's like your tastebuds struck gold". All recipes are developed by hand in our cookie bakery in Dubai. Our mission is to create a fun, memorable experience from product to packaging to interactions with customers. As we continue to grow, we're searching for a motivated and detail-oriented Administrative Coordinator to join our team. You will be the backbone of our administrative processes and play a crucial role to ensure the smooth operation of our cookie bakery, with a strong emphasis on managing order processing, coordinating with delivery drivers, various administrative duties and delivering excellent customer service. What you'll be doing: Order Management: • Receive and process customer orders accurately and efficiently. • Organize and maintain order records, ensuring all details are up-to-date. • Collaborate with the bakery team to schedule production based on order volume. Customer Service: • Provide exceptional customer service via phone, email, and in-person interactions. • Address customer inquiries, resolve issues, and assist with order customization. • Keep customers informed about order statuses and delivery times. Order Collection and Delivery Coordination: • Coordinate with delivery drivers to ensure timely and accurate order pickups. • Verify and prepare orders for delivery, ensuring they meet quality standards. • Track delivery schedules and communicate with drivers to ensure on-time deliveries. • Delivery resolution interacting with Noon and ChatFood support teams when required. Inventory Management: • Monitor and report on inventory levels of cookie products, ingredients, and packaging materials. • Place orders for supplies as needed, maintaining optimal stock levels. Administrative Support: • Assist with general administrative tasks such as filing, data entry, and record keeping. • Maintain required auditory processes and forms to ensure compliance with food safety standards. • Maintain cleanliness and organization in the administrative area. Skills What you'll need to succeed: • High school diploma or equivalent; relevant college coursework is a plus. • Proven experience in customer service or administrative roles, preferably in a food-related industry. • Strong communication and interpersonal skills. • Confidence in multi-tasking, planning and problem solving. • Strong organizational abilities and attention to detail. • Proactive approach to taking initiative and decision making when required. • Attributes: adaptability, openness, high-energy, passionate. • Proficiency in using office software (e.g., Microsoft Office Suite). • Enthusiasm for baking and cookies is a plus. • Own visa sponsorship is preferred. What we can offer • An opportunity to grow with a fun, dynamic and rewarding work culture. • Exposure to different aspects of running a unique and growing food startup. • Free cookies, of course! Plus friends and family discount. We look forward to hearing from you! In the meantime, please follow our socials to stay tuned on all things cookies: @billionairecookiesdubai

• Training Include • Bonus