Business Developer & Account Manager

The Customer Success Specialist acts as the main contact for active clients, managing both the hiring request lifecycle and client-related operational tasks. This role ensures smooth hiring coordination while supporting quotations, invoicing, upselling, and CRM activities. Key Responsibilities Client Lifecycle Management Act as the main contact for active clients. Maintain smooth communication with clients regarding ongoing projects and service updates. Ensure client requests, feedback, and escalations are addressed promptly. Support contract renewals and follow up on client commitments. Hiring Requests & Recruitment Coordination Handle hiring requests end-to-end from internal stakeholders. Follow up with HR on the screening, interview scheduling, and feedback collection cycle. Support the preparation of offers, onboarding follow-up, and documentation processes. Quotations & Contract Management Prepare, review, and manage client quotations and appendices. Ensure contracts are updated and renewed on time. Coordinate with relevant teams to gather necessary approvals. Invoicing & Financial Follow-ups Create client invoices accurately and on schedule. Follow up on pending invoices and ensure timely payment collection. Maintain records of invoicing activities and payment status. Upselling & Retention Initiatives Identify opportunities to upsell additional services to existing clients. Support retention programs to maximise client satisfaction and long-term relationships. CRM Management