Sales Assistant | IKEA | Mall of Arabia

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview Of The Role: The Retail Sales Representative is crucial for building the company's reputation among customers by facilitating product purchases and maintaining high merchandising standards. Success in this role involves exceeding customer expectations, fostering relationships, and effectively promoting products. The role demands a proactive approach to seeking sales opportunities and ensuring customer satisfaction to achieve sales targets. What You Will Do: Operational & Commercial Conduct daily inspections of the assigned area to ensure proper placement of price labels, product information tags, and communication media. Review stock levels daily and recommend orders to ensure availability. Coordinate with the Procurement Executive for stock information. Focus on customer satisfaction by understanding their needs and providing empathetic service. Engage with guests daily to gather feedback and tailor service to their needs. Develop effective relationships with customers to establish trust and confidence. Prepare pro forma invoices based on customer requirements. Update and advise customers on new and interesting products and follow up on quotations. Encourage the team to swiftly address customer needs and improve service quality. Identify sales opportunities and suggest add-on sales to meet targets. Suggest sales improvement ideas and report on slow-moving items. Maintain product displays according to company standards. Expertly understand the product range. Monitor local market developments and maintain competitive advantage by gathering customer and media insights. Stay informed on product changes and communicate customer feedback or product range gaps to the Sales Manager.