Community Manager (Executive)

RAPP MENA is seeking a Community Manager (Executive) to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards. This role requires bilingual communication skills (Arabic & English) and the ability to operate within a structured, SLA-driven environment. Your Responsibilities Manage daily community engagement and social customer support across assigned platforms Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required Support always-on social activity and campaign launches with timely, real-time engagement Coordinate with internal social, content, and account teams to resolve customer issues Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams Follow defined governance processes, approval workflows, and platform best practices Ensure consistent quality, accuracy, and responsiveness across all community interactions