Italian speaking Customer Advisor for Foundever - Cairo, Egypt 1

About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Come and work with us. Do you have strong communication skills in English? Looking to make your career in a multicultural environment in Cairo, Egypt? Here is the perfect opportunity for you! Join our English Customer Support team. As a customer service specialist, your daily responsibilities will include: Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to. Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Get knowledge of client's brand and the specifics to better serve the customer. Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility. Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company. To succeed in the role, you will need to have: Advanced level of English (C1) Excellent listening and written/oral communication skills Self-organized, planning and prioritization skills Dependable, reliable and able to perform duties with minimum supervision Ability to interact positively with peers and supervisors Patience, empathy, and ability to manage stress Ability to demonstrate confidence when imparting information or dealing with