Customer Care Coordinator (English Speakers)

Company Description Founded in 2003 as a subsidiary of Remed Group, Egypt Assistance provides comprehensive value-added services across various sectors both in Egypt and globally. With expertise in medical assistance, cost containment, roadside assistance, and employee assistance programs, the company is a trusted partner of the International Assistance Group (IAG). Egypt Assistance operates through three state-of-the-art alarm centers located in Cairo, Istanbul, and Antalya, handling over 100,000 cases annually with a multilingual and professionally trained team. A key focus of the company is delivering operational excellence and empathetic solutions tailored to ever-changing customer needs. Role Description This is a full-time on-site role for a Customer Service Coordinator located in Cairo. Responsibilities include handling customer inquiries, resolving client concerns, ensuring high levels of customer satisfaction, and optimizing the customer experience. The coordinator will work collaboratively with internal teams to manage communication with clients, address their needs efficiently, and contribute to operational excellence. Qualifications Demonstrated skills in Customer Service, Customer Satisfaction, and Customer Support Ability to enhance Customer Experience through empathy and understanding Strong verbal and written Communication skills Proficiency in problem-solving and the ability to prioritize tasks effectively Fluency in English is required; additional language skills are a plus Familiarity with assistance, travel, health, or insurance sectors would be advantageous Availability to work on-site in Cairo Proactive attitude with a focus on delivering excellent service