Onsite Support Engineer (Jeddah, ITIL, 2nd Level Support)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Maintain the integrity of all computer workstations and associated software within the organization Act as the main point of contact for employees who are experiencing computer issues Ongoing maintenance and future planning needs of the company's desktop infrastructure Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency Evaluate applications and software patches for desktop applications to see if they will solve desktop issues Resolve software, hardware and device issues reported by the end users Installation, configuration and ongoing usability of desktop hardware and software IT support relating to technical issues involving Connect client Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system Installation of packaged software and authorized 3rd party software Remote access solution (VPN) implementation and support Document and update the local client environment Escalate